Help Center

Absolutely. Our diamonds are 100% real —
created using advanced technology that replicates the natural conditions under
which diamonds form. They have the same physical, chemical, and optical
properties as mined diamonds, and each Luvier stone is certified for
authenticity and quality.

Lab-grown diamonds offer the same sparkle and
durability as mined diamonds — but without the environmental or ethical impact.
At Luvier Diamonds, we believe in beauty that’s both responsible and
radiant.

Yes. We proudly ship worldwide from Australia,
offering secure, fully insured international delivery.

Most ready-to-ship items are dispatched within
3–5 business days. Custom or made-to-order designs may take 3–5 weeks,
depending on the piece. You’ll receive tracking details as soon as your order
is on its way.

Every Luvier piece arrives in our signature
luxury box, ready for gifting — discreetly packaged and securely protected for
safe travel.

This program applies only to items purchased
directly from Luvier Diamonds. You must provide the original purchase
receipt for all requests. (No receipt — no exchange, trade, or
buy-back.)

Buy-Backs are available after six months
from your purchase date. You’ll receive:

• 50% of the original value (after 6 months within the first year)
• 60% after 1 year
• 70% after 2 years
  
  (GST is non-refundable.)

Items must be in resalable condition.
Jewellery showing damage or heavy wear will be revalued by Luvier
Diamonds before processing.

When you exchange your piece for something new,
we’ll add an extra 10% to the trade-in value — our way of saying thank
you for staying part of the Luvier family.

We recommend cleaning your diamond jewellery
regularly with warm water, mild soap, and a soft cloth. Avoid harsh chemicals
and store each piece separately in its box to prevent scratching.

Yes. Our in-house experts can assist with
resizing and minor repairs. Simply email us your request and our team will
guide you through the process.

We accept returns on unused, unworn jewellery
within 14 days of delivery for exchange or store credit. Custom-made or
engraved pieces are final sale.

Yes. Every Luvier piece is covered by a 12-month
manufacturing warranty. This covers any craftsmanship defects — but not
wear and tear, misuse, or accidental damage.